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What Epic Means to Me: Long-Term Care

What Epic Means to Me: Long-Term Care 2019-03-27T17:52:11-08:00

Lena Yue
Administrative Analyst, Quality Management

Q:  What do you think will be the biggest benefit of SFDPH having a system-wide EHR, and how do you anticipate that Epic will impact our patient care, especially from the long-term care perspective?
A:  A system-wide EHR will enable both patients and staff to have a more streamlined and enjoyable experience (increased efficiency = less work & time saver!). Data will be more readily available to allow us to be proactive in providing better care, and patients will have up-to-date information wherever they seek care.

Q:  Have you ever used Epic before? 
A:  I have used Epic from a patient experience, and found it to be much quicker to access my information and make appointments online versus calling into the doctor’s office. The most useful feature I used was the ability to message my doctor via MyChart for a quick response.

Q:  What do you perceive as being your fellow staff members’ view or opinion on how Epic will impact their jobs?
A:  I can sense eagerness for the launch of Epic for the ability to get information quickly and at your fingertips; this would save countless hours of compiling reports from several different sources or waiting for other people to create reports for you. On the flip side, I think there is also hesitation from some staff because change can be intimidating; they may feel that this adds to their workload due to the unknown and perhaps potential challenges in computer/technology skills.

Q:  What do you think will be our biggest challenges as we go through implementation?
A:  Training! Particularly because of the number of staff that will require training, and the major shift in mindset and processes. Also getting staff to explore and learn to use Epic to its fullest capacity, beyond just the basics.

Q:  In one word, how would you describe how you feel about SFDPH implementing Epic?
A:  Long-overdue

Dr. Stephen Thompson
Physician, HIV unit (Positive Care), physician SME, P2P trainer

Q: What do you think will be the biggest benefit of SFDPH having a system-wide EHR, and how do you anticipate that Epic will impact our patient care, especially from the long-term care perspective?
A: The benefit for patient care will be huge.  Working in a single Epic system versus our current hybrid system with silo-ed information on paper as well as different electronic systems should improve the quality of our care, make our work more efficient, and improve patient safety.

Q: What do you perceive as being your fellow staff members’ view or opinion on how Epic will impact their jobs?
A: I think people are a little nervous about the change but also excited.

Q: What do you think will be our biggest challenges as we go through implementation?
A: From the bigger systems standpoint, it’s a little nerve wracking to have all these changes happening simultaneously. For individual providers, the implementation will require openness & flexibility to change.

Q: In one word, how would you describe how you feel about SFDPH implementing Epic? 
A: Exciting times!

Maria-Elena Healy
Cardiovascular Clinical Nurse Specialist, Certified Diabetes Educator, Epic SME (Subject Matter Expert)

Q:  What do you think will be the biggest benefit of SFDPH having a system-wide EHR, and how do you anticipate that Epic will impact our patient care, especially from the long-term care perspective?
A:  SFDPH having a system wide EHR will provide continuity of care throughout the health system allowing providers improved access to patients’ medical records. This will allow providers and members of the system to better manage patients throughout the continuum of care from out-patient, to in-patient to rehab and discharge, every step of the way. This will be helpful in the long-term care setting as we care for residents over extended periods of time. In our current documentation system, it can be difficult to track down information from long ago. With the EHR, information will be at our fingertips which will afford us with improved resident care.

Q:  Have you ever used Epic before? If so, what do you think other staff need to know about it?
A:  I have used Epic in the past, and the ease of obtaining pertinent and historical information happens so much easier and quicker. Having the information you need all on one systems reduces errors and omissions when keeping notes on papers and working from our memory or trying to track down old medical records.

Q:  What do you think will be our biggest challenges as we go through implementation?
A:  The biggest challenge through implementation is the initial learning curve. It is initially hard for everyone to have to learn something new at the same time. Having gone through a build in past and a cutover for the entire hospital, it was at first overwhelming, but support was there from the Super Users, which helped guide and assist staff. The transition was not as difficult as you would think.

Q: In one word, how would you describe how you feel about SFDPH implementing Epic? ​
A: Excited