English | 繁體中文 | Español | Русский | Tagalog | Tiếng Việt

Guidance for clinics on handling new pharmacy policy posted January 24, 2013

Guidance for clinics on handling new pharmacy policy posted January 24, 2013

This is in reference to a post from January 24, 2013 about a Pharmacy benefit change. Updatd memo: Term process HSF Memo 2 13 0201 final

How will this new policy will impact you at clinic?

A patient may contact you because s/he needs to have their prescription refilled, but the pharmacy has told them they are now dis-enrolled from Healthy San Francisco or SF Path so the prescription can not be refilled.

What do you tell the patient?

  • You are enrolled in Healthy San Francisco or SF Path for 1 year and then, you must re-enroll.
  • To re-enroll, please make an appointment:
    • Eligibility Enrollment Unit at 206-7800
    • Healthy San Francisco’s customer service at 415-615-4588
    • SF Path’s customer service at 415-615-4510
  • If you need the medication urgently, you can drop-in to Registration and be registered to allow for one 30-day provision of medication.  You may go to any site where registration occurs.  You must re-enroll in Healthy San Francisco or SF PATH before your medication prescription expires.  You cannot receive another 30-day medication extension.
2016-10-04T15:24:50+00:00 February 1st, 2013|