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PAC Seminar 2: Storytelling and the Patient Voice

PAC Seminar 2: Storytelling and the Patient Voice

Staff and patients from across the SF Health Network gathered on October 15th for the second in a series of three seminars as part of the Patient Advisory Council Collaborative.
Our guest speaker was Rita Nguyen, a hospitalist at SF General Hospital. Rita led a training about telling your story based on Mashall Ganz’s community organizer framework (read more here). Patients and staff told their personal stories and voiced the values that motivate their activism. Patients shared why they decided to become involved in the Patient Advisory Council at their clinic, motivations that included everything from gratitude and a desire to give back to the community, to frustration and an energy to improve care for others.
Maxine Hall patients and staff discuss comments from the CG-CAHPS survey. Participants reviewed comments from the survey, thinking of them as "mini stories" of patient experience at the clinic.

Maxine Hall patients and staff discuss comments from the CG-CAHPS survey. Participants reviewed comments from the survey, thinking of them as “mini stories” of patient experience at the clinic.

A local documentary filmmaker, Myra Aquino, attended the session and created a short film that captures the feeling of the day:

Our next Seminar will focus on involving patients in Quality Improvement efforts and will be held in late January 2016.
2017-11-16T12:16:41+00:00 October 30th, 2015|