English | 繁體中文 | Español | Русский | Tagalog | Tiếng Việt

Primary Care

Rapid Improvement Events: Patient partnership in improvement work

2017-11-16T12:16:41+00:00 May 3rd, 2016|

What are Rapid Improvement Events? Rapid Improvement Events (RIEs) are a LEAN management tool for re-imagining and changing processes, eliminating waste, and bringing voices from all team members to solutions. During early 2016, the San Francisco Health Network Primary Care section has begun partnering with patients through RIEs focused on access to care. February 25 - Robust Reminder [...]

What matters most to patients at the SFHN? – Drivers of Satisfaction

2017-11-16T12:16:41+00:00 April 11th, 2016|

In March 2016, the central SF Health Network PAC Collaborative team went to all our primary care health centers to talk about one question: What do our patients care about most? We started with the question, "Would you recommend this health center to your family and friends?" We then asked what matters most to patients [...]

Chinatown Public Health Center Launches Free Cantonese We Can!® Workshops

2016-08-29T15:24:27+00:00 March 8th, 2016|

You are invited to join the We Can!® Chinese Families nutrition and physical activity workshops series starting on March 19, 2016. The series is being offered by the Nutrition Education and Obesity Prevention Chinese Project of the Chinatown Public Health Center (CPHC), a clinic in the San Francisco Health Network. The workshops will help families [...]

PAC Seminar 3: The Patient Voice in Healthcare Improvement

2017-11-16T12:16:41+00:00 February 2nd, 2016|

On January 28th, staff and patients from around the SF Health Network gathered in Golden Gate Park for an all-day training about how patients can be involved in health center improvement. Sofia Solorzano works with the Maxine Hall Health Center Patient Advisory Council to make a process map regarding customer service for non-English speaking patients. [...]

PAC Seminar 2: Storytelling and the Patient Voice

2017-11-16T12:16:41+00:00 October 30th, 2015|

Staff and patients from across the SF Health Network gathered on October 15th for the second in a series of three seminars as part of the Patient Advisory Council Collaborative. Our guest speaker was Rita Nguyen, a hospitalist at SF General Hospital. Rita led a training about telling your story based on Mashall Ganz’s community [...]

The Patient as Care Team Member: Primary Care Website UX Focus Groups

2017-11-16T12:16:42+00:00 September 22nd, 2015|

Team-based care has become widely accepted in primary care as the delivery model that allows for increased support for both providers and patients. In fact, SFHN began transitioning to team-based care with its network of primary care clinics in 2009 with Dr. Tom Bodenheimer’s “teamlet” model and gradually expanding team roles to include nursing, behavioral [...]

July 2015:Benzo

2016-10-18T14:42:35+00:00 August 19th, 2015|

We know sedatives and hypnotics can be an important part of a patient's care, but they can also be dangerous. How can we prescribe them safely? This joint session with Community Behavioral Health Services joined primary care providers and psychiatrists to address risk factors for adverse effects and misuse, discuss weening techniques and come up [...]

April 2015-HTN

2016-10-18T14:47:50+00:00 May 19th, 2015|

Hypertension is one of the leading causes of morbidity and mortality for our patients. What can we do to help bring our patients' blood pressures under better control? This session, led by Dr Joseph Young of Kaiser Permanente and assisted by Drs Kirsten Bibbins-Domingo and Reena Gupta of SFGH, discussed factors in a successful blood [...]