Patient Advisory Councils (PACs) are groups of patients that meet once a month at the Family Health Center to provide feedback on various initiatives happening at the clinic and partner with clinic staff to work on making improvements. The purpose of the PAC is to help the FHC move towards patient-centered care by acknowledging and [...]
Maxine Hall Health Center: Therapeutic Food Pantry Maxine Hall Health Center is proud to support a new pilot program called the Therapeutic Food Pantry. This is a model for providers to write a prescription for free healthy food to be picked up at the clinic. The patient advisers have been instrumental in providing feedback, volunteering their time during food distribution [...]
SFHN Providers Kelly Eagan and Coleen Lynch review the impact of Hepatitis C on our patients. They review HCV diagnosis, but focus the presentation on treatment. Providers are guided through screening and treatment guidelines, how to identify appropriate patients and how to navigate the logistics of HCV treatment. In a detailed afternoon session, they empower [...]
Dr Anne Kinderman of our Palliative Care team reviews end-of-life planning. Using a culturally-sensitive approach, she guides providers as they practice using exercises, games and hand outs to facilitate difficult conversations. She reviews how California's laws impact our practice--including updates to POLST and assisted suicide.
Dr Toby Maurer goes over common skin problems seen in the primary care setting. Using patient images, she reviews diagnostic criteria, how to treat common conditions and when to refer.
What are Rapid Improvement Events? Rapid Improvement Events (RIEs) are a LEAN management tool for re-imagining and changing processes, eliminating waste, and bringing voices from all team members to solutions. During early 2016, the San Francisco Health Network Primary Care section has begun partnering with patients through RIEs focused on access to care. February 25 - Robust Reminder [...]
In March 2016, the central SF Health Network PAC Collaborative team went to all our primary care health centers to talk about one question: What do our patients care about most? We started with the question, "Would you recommend this health center to your family and friends?" We then asked what matters most to patients [...]
You are invited to join the We Can!® Chinese Families nutrition and physical activity workshops series starting on March 19, 2016. The series is being offered by the Nutrition Education and Obesity Prevention Chinese Project of the Chinatown Public Health Center (CPHC), a clinic in the San Francisco Health Network. The workshops will help families [...]
On January 28th, staff and patients from around the SF Health Network gathered in Golden Gate Park for an all-day training about how patients can be involved in health center improvement. Sofia Solorzano works with the Maxine Hall Health Center Patient Advisory Council to make a process map regarding customer service for non-English speaking patients. [...]
Staff and patients from across the SF Health Network gathered on October 15th for the second in a series of three seminars as part of the Patient Advisory Council Collaborative. Our guest speaker was Rita Nguyen, a hospitalist at SF General Hospital. Rita led a training about telling your story based on Mashall Ganz’s community [...]