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PAC Collaborative

A Seat at the Table: Patient Advisers and Hypertension

2017-11-16T12:16:37+00:00 December 6th, 2016|

Our Patient Advisors have been deeply involved in the development of the Hypertension Equity Workgroup being led by LaKisha Garduño, M.D., who is a physician at Potrero Hill Health Center. Some of the main goals of this Workgroup have been to empower hypertensive African-American patients who receive care in the SFHN by [...]

The Patient Voice Improving Communication Tools

2017-11-16T12:16:37+00:00 July 20th, 2016|

The Patient Advisory Council (PAC) at Potrero Hill Health Center meets the first Friday of every month. The council consists of diverse patients who work in collaboration with staff on quality improvement projects to impact the quality of care patients receive at Potrero Hill Health Center, and impact every patient in the San Francisco Health [...]

Family Health Center PAC: Partners in Improving Mammogram Referrals

2017-11-16T12:16:37+00:00 July 1st, 2016|

Patient Advisory Councils (PACs) are groups of patients that meet once a month at the Family Health Center to provide feedback on various initiatives happening at the clinic and partner with clinic staff to work on making improvements. The purpose of the PAC is to help the FHC move towards patient-centered care by acknowledging and [...]

Food as Medicine

2017-11-16T12:16:40+00:00 June 3rd, 2016|

Maxine Hall Health Center: Therapeutic Food Pantry Maxine Hall Health Center is proud to support a new pilot program called the Therapeutic Food Pantry. This is a model for providers to write a prescription for free healthy food to be picked up at the clinic. The patient advisers have been instrumental in providing feedback, volunteering their time during food distribution [...]

Rapid Improvement Events: Patient partnership in improvement work

2017-11-16T12:16:41+00:00 May 3rd, 2016|

What are Rapid Improvement Events? Rapid Improvement Events (RIEs) are a LEAN management tool for re-imagining and changing processes, eliminating waste, and bringing voices from all team members to solutions. During early 2016, the San Francisco Health Network Primary Care section has begun partnering with patients through RIEs focused on access to care. February 25 - Robust Reminder [...]

What matters most to patients at the SFHN? – Drivers of Satisfaction

2017-11-16T12:16:41+00:00 April 11th, 2016|

In March 2016, the central SF Health Network PAC Collaborative team went to all our primary care health centers to talk about one question: What do our patients care about most? We started with the question, "Would you recommend this health center to your family and friends?" We then asked what matters most to patients [...]

PAC Seminar 3: The Patient Voice in Healthcare Improvement

2017-11-16T12:16:41+00:00 February 2nd, 2016|

On January 28th, staff and patients from around the SF Health Network gathered in Golden Gate Park for an all-day training about how patients can be involved in health center improvement. Sofia Solorzano works with the Maxine Hall Health Center Patient Advisory Council to make a process map regarding customer service for non-English speaking patients. [...]

PAC Seminar 2: Storytelling and the Patient Voice

2017-11-16T12:16:41+00:00 October 30th, 2015|

Staff and patients from across the SF Health Network gathered on October 15th for the second in a series of three seminars as part of the Patient Advisory Council Collaborative. Our guest speaker was Rita Nguyen, a hospitalist at SF General Hospital. Rita led a training about telling your story based on Mashall Ganz’s community [...]

The Patient as Care Team Member: Primary Care Website UX Focus Groups

2017-11-16T12:16:42+00:00 September 22nd, 2015|

Team-based care has become widely accepted in primary care as the delivery model that allows for increased support for both providers and patients. In fact, SFHN began transitioning to team-based care with its network of primary care clinics in 2009 with Dr. Tom Bodenheimer’s “teamlet” model and gradually expanding team roles to include nursing, behavioral [...]