Patient Financial Services

Our Patient Financial Services department is here to help you with billing matters related to your care at SFGH. All patients must complete the hospital’s financial eligibility process, so that we can provide you with the best information about how to pay your bill. An Eligibility Worker will collect your information to verify your insurance coverage or determine your eligibility for other programs if you do not have insurance.

Speak with Our Financial Counselors

Financial Counselors in the Patient Financial Services Department are here to assist with billing questions and can help you apply for programs that can help you pay your bill. They can also find the right coverage or program for you now that health reform (also known as Obamacare or the Affordable Care Act) is here.

San Francisco General Hospital and Trauma Center
Patient Financial Services
1001 Potrero Ave. (map)
Building 20, 4th Floor
Mon-Fri: 8:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
Call (415) 206-8448 for questions or to make an appointment

You Can Enroll in Programs

Healthy SF

Healthy San Francisco is a program designed to make health care services available and affordable to uninsured San Francisco residents.  It is available to all San Francisco residents regardless of immigration status, employment status or preexisting conditions. Healthy San Francisco staff can also help you learn if you now qualify for Medi-Cal or insurance under health reform.

Call (415) 206-7800 to make an appointment with Healthy San Francisco. Or drop in at either of our enrollment sites on a first come, first served basis during the hours listed below. Visit the Healthy San Francisco web site for more information and the location of additional Healthy San Francisco offices throughout the city.

Eligibility Enrollment Locations

2789 25th St. (cross street Potrero Ave.), Room 2004 (map)
Appointments: Monday – Friday, 8 a.m. to 5 p.m.
Drop-in hours: Monday – Friday, 8 a.m. to 10 a.m.
Phone: (415) 206-7800

San Francisco General Hospital, 1001 Potrero Ave. (map)
Building 10, 5th Floor, Room 1523
Appointments: Monday – Friday, 8 a.m. to 5 p.m.
Drop-in hours: Monday – Friday, 8 a.m. to 11 a.m. and 1 p.m. to 3 p.m.
Phone: (415) 206-7800

Hospital Prices

The Charge Description Master (CDM), or chargemaster, is a is a listing of items that could be billed to a patient, payer or healthcare provider. The most current chargemaster can be found on State of California Office of Statewide Health Planning and Development (OSHPD) website . If you have any questions about the information in the chargemaster, call SFGH Patient Financial Services, (415) 206-3830.

The State of California established the Payer’s Bill of Rights which requires that each hospital:

  • Make a copy of its CDM (chargemaster) available to the public
  • Have available by request a list of the 20 most common procedures or services and five room and bed rates

In compliance with California law, a hardcopy of the San Francisco General Hospital chargemaster is available to the public for viewing Monday through Friday from 8 a.m. to 5 p.m. (excluding holidays) by visiting:

Patient Financial Services
San Francisco General Hospital and Trauma Center (map)
1001 Potrero Ave.
Building 10, 5th Floor, Room 1517
Phone: (415) 206-3830